- Delivery & Returns
Delivery & Returns
You may return most new, unopened items within 14 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
Our Standard Return Policy:
After we have received your return item(s), our return department will notify you by email which will include the amount of refund.
Your packages may be subject to the customs fees and import duties of the country to which you have your order shipped. These charges are always the recipient's responsibility.
Additional charges for customs clearance must be paid by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
You are responsible for all and any applicable duties and taxes in the destination country those are not included in your total paid. If a shipment is rejected by you because of customs clearance charges or gets returned to us due to restrictions your country has in place regarding the importation of the goods you purchased with our assistance, you will be held liable for return shipment and/or all other miscellaneous fees incurred by us that are associated with that return.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page.